Herff Jones Enterprise Application

Herff Jones brings nearly a century of experience in products, manufacturing and sales processes to the market but found themselves in a difficult situation technically within their scholastic division. After years of organic growth, their internal order management system, which had been further extended with an e-commerce presence, was at its breaking point. Continuous downtime, data integrity issues, major performance issues and a seemingly endless list of defects provided a bad experience to their sales representatives and student customers alike.

User frustration declined massively in all measured categories and the number of end user reported bugs and/or crashes fell by 100x. Reliability measurements of the servers increased dramatically ultimately exceeding 99.9%.

Increased Reliability

Herff Jones engaged Digital Primates with the direction to find and fix the problems, wherever needed in the applications and, by extension, across the enterprise. The goals were clear but aggressive, reduce the response time of most requests by 2/3rds, increase user satisfaction with the system from 25% to 95%, increase the system’s uptime from 80% to 98%. Additionally, these goals had to be met while still ensuring the existing system was available for sales representatives and students alike.

Increased User Happiness

To do so, required a rework of each major layer within the platforms, from the method and approach of transferring data from systems of records, through the data modeling, method of querying, approach to client/server development, interface to the e-commerce engine and ultimately the method of storage and service of the gigabytes of assets. The end result exceeded all requirements and expectations.

Increased Performance

User frustration declined massively in all measured categories and the number of end user reported bugs and/or crashes fell by 100x. Reliability measurements of the servers increased dramatically ultimately exceeding 99.9%.

Further, while doubling the throughput volume of the applications, the average response simultaneously decreased by 10x without modification to the hardware or environments.